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  Caring for
Your Rolex

A Rolex lasts a lifetime

Looking After Your Rolex

At Rolex we want to ensure that your watch performs as well throughout your life as on the day you bought it. All that is needed is to give your Rolex just the smallest bit of care.  A Rolex that is worn every day requires little looking after.  You just have to make sure to screw down the crown tightly to ensure its waterproofness, after you wind it up manually, reset the time or change the date.

Washing and cleaning your watch

Caring for your Rolex

You can help preserve your watch’s lustre by cleaning it occasionally with a cloth. You can also wash the case and metal bracelet from time to time using soapy water and a soft brush (not for leather straps). Water is the natural element for a Rolex with a metal bracelet, including the salt-water of the sea and ocean.

How to Wash a Rolex

Manually winding your watch

Caring for your Rolex

When you wear your Rolex daily, you don’t need to wind it. If you take it off and set it aside, the watch will retain its “charge” for two days or more, depending on the model. However, if you haven’t worn your Rolex for more than a couple of days and the watch has stopped, we recommend that you manually wind it when you set the time before putting it on.

Screwing down the crown

Caring for your Rolex

The Oyster case of your Rolex protects it from water and makes it completely dustproof and waterproof. All Rolex watches are waterproof to depths of at least 100 metres, and some can even withstand unfathomable depths of 1200 or even 3900 metres. To maintain the watch’s waterproofness, the Oyster case needs to be properly sealed. The crown of your Rolex screws down tightly to create a hermetic seal like the hatch of a submarine. When you reset the time or the date or wind the watch manually, it is extremely important to ensure that you have screwed down the crown until it can’t turn any further.

Waterproof Rolex Submariner Watch

Five year guarantee

Caring for your Rolex

Every Rolex is subjected to a stringent set of tests to ensure its precision and reliability. Our confidence in our ever-stricter quality assurance allows us to set a new standard in watchmaking: all new Rolex watches bought as of 1 July 2015 now come with an international 5-year guarantee. Watches bought between 1 July 2013 and 30 June 2015 have all had their guarantee extended to 3 years.

Rolex Warranty Certificate
Worldwide Rolex Service

Wherever life takes you

Servicing your Rolex

When the time comes for servicing your Rolex, our network of Official Rolex Retailers is truly world-wide, so no matter where life takes you in the decades to come, you know that you can rely on the best care for your watch wherever you are.

Guarantee and service limitations

Servicing your Rolex

Keep your Rolex original: any addition or substitution of parts with those not manufactured by Rolex, as well as any modification made to your Rolex by a third party not authorized by Rolex, cancels the guarantee and limits the servicing of your watch.  

Rolex does not approve any modification made by non-authorized third parties on the Rolex products, including the addition of verbal and graphic elements, as well as any customization activity (such as black coated watches, the addition of aftermarket diamonds, bezels, dials and bracelets, etc.). These modifications may harm the quality and the integrity of the Rolex product.

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Rolex guarantee and service procedure
The Rolex Service Procedure

The Rolex Service Procedure

Servicing your Rolex