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FREQUENTLY ASKED QUESTIONS

ROLEX SERVICES

Buying a Rolex

  • Where can I purchase a Rolex watch?

    People also ask:
    • "Where to buy a Rolex?" / "Who sells Rolex watches?" / "How to find the nearest Rolex retailer"

    New and genuine Rolex watches are exclusively sold by Official Rolex Retailers, who warrant the authenticity of your Rolex and ensure its international five-year guarantee. The network of Official Rolex Retailers covers more than 100 countries worldwide.

  • How can I ensure the authenticity of a Rolex watch?

    People also ask:
    • "How to authenticate a Rolex?" / "How to know if a Rolex is real?" / "How to spot a fake Rolex?"

    Rolex watches should be only purchased from Official Rolex Retailers, who are authorized to sell and maintain Rolex watches. With the necessary skill, training, know-how and special equipment on site, they guarantee the authenticity of each and every part of your Rolex, and can ensure its reliability over time.

  • How to identify an Official Rolex Retailer?

    People also ask:
    • "How can I tell if a Rolex retailer is genuine?" / "Where is the best place to buy a Rolex?" / "Where can I find an Official Rolex Retailer?"

    The Official Rolex plaque, displayed in-store or on the retailer website establishes the authenticity of an Official Rolex Retailer. Rolex.com lists all Official Rolex Retailers and Service Centres.

  • Where can I find the price of a Rolex watch?

    People also ask:
    • "How much does a Rolex cost?" / "How much is the most expensive Rolex?" / "What are the cheapest Rolex watches?"

    The suggested retail price for a large selection of Rolex watches can be found on rolex.com in most countries. For any enquiries about prices for specific models please contact or visit your nearest Official Rolex Retailer.

  • How can I check the availability of a watch?

    People also ask:
    • "Which Rolex boutique has the watch I am looking for?" / "How can I find out the availability of a specific model in-store at an Official Rolex Retailer?"

    Please contact your nearest Official Rolex Retailer. They are best suited to advise you on selecting a Rolex watch. They can provide you with information on the availability of Rolex watches in your region.

  • What does the Rolex guarantee cover?

    People also ask:
    • "What does the Rolex guarantee consist of?" / "How long is the Rolex warranty?" / "Is the Rolex guarantee international?"

    Rolex guarantees the proper functioning of its watches for a period of five years from the date of purchase. The Rolex guarantee excludes normal wear-and-tear (notably the wear-and-tear of non-metal bracelets and straps), loss, theft, or damage due to misuse. The substitution of components with, or the addition of, components or accessories not manufactured by Rolex will invalidate the guarantee. The guarantee is valid only if (1) the watch has been sold by an Official Rolex Retailer; (2) the guarantee card has been completed in full by the Official Rolex Retailer at the time of purchase; and (3) the guarantee card is presented with the watch, either to an Official Rolex Retailer or to an Official Rolex Service Centre. Any work carried out by third parties will render the guarantee null and void.

  • How long is the guarantee on a Rolex watch?

    People also ask:
    • "How long is the guarantee on a Rolex?" / "Are Rolex watches guaranteed for life?" / "How long does a Rolex watch last?"

    All new Rolex watches have an international five-year guarantee that will be completed and dated by your Official Rolex Retailer at the time of purchase and registered with Rolex. Watches purchased between 1 July 2013 and 30 June 2015 all had their guarantee extended by three years.

Caring for your Rolex

  • How can I look after my Rolex?

    People also ask:
    • "How can I maintain my Rolex watch?" / "How to clean my Rolex" / "How do I wash my Rolex?"

    You can help preserve its lustre by cleaning it occasionally with a microfiber cloth. You can also wash the case and bracelet (except leather straps) from time to time using soapy water and a soft brush. After wearing your watch in the sea, it is important to rinse it with fresh water to remove any salt and sand deposits. Before cleaning your watch, always ensure that the winding crown is screwed down properly against the case to guarantee waterproofness.

  • Can a Rolex be polished?

    People also ask:
    • "Can I polish my Rolex?" / "How can I remove scratches from my Rolex" / "How to polish my Rolex"

    Professional polishing of your watch case and bracelet should only be done by an Official Rolex Service Centre.

  • Do I have to wind my Rolex?

    People also ask:
    • "How do I wind a Rolex?" / "How long can I keep a Rolex working without wearing it?" / "Why did my Rolex watch stop ticking?"

    There is no need to wind a Rolex if it is worn daily. As you move your wrist throughout your day, the Perpetual rotor transfers energy to the watch, providing a constant and stable power source. When you take it off and set it aside it can retain its charge for up to 70 hours, depending on the model. To get it going, simply wind the movement manually by unscrewing the crown to the winding position and turning it clockwise about 20 times. Please remember to screw the crown back down properly against the case in order to guarantee waterproofness.

  • How do I set the time on a Rolex?

    People also ask:
    • "How can I adjust the time on a Rolex?" / "How to set the time on a Rolex" / "How do I change the time on my Rolex?"

    Rolex watches can be set by unscrewing the crown and pulling it out to the second notch. The seconds hand is stopped, allowing you to set the time. Each model has its own detailed user guide and functions that may vary, please download the appropriate guide.

  • Do Rolex watches have batteries?

    People also ask:
    • "Where can I find batteries for my Rolex?" / "Do I need batteries for my Rolex to work?" / "What kind of batteries do Rolex watches use?"

    Rolex watches are powered by a Perpetual rotor inside the watch that gently swings as you move your wrist, transferring energy to the mainspring of the watch. If you take your watch off and set it aside it will retain its charge for about two days, depending on the model. To get it going, you simply have to wind the movement manually for it to run normally again.

  • Are all Rolex watches waterproof?

    People also ask:
    • "Can I wear Rolex in the pool?" / "Can I wear Rolex in the shower?" / "Can you wear a Rolex in the ocean?" / "How deep can I dive with a Rolex?"

    All Rolex wristwatches are waterproof to depths of at least 100 metres for Oyster Perpetual models, and 50 metres for Cellini models. Some Oyster watches can withstand depths of 1,200 or even 3,900 metres. To maintain your watch's waterproofness, the winding crown has to be screwed down tightly to create a hermetic seal. When you reset the time, the date or other functions or wind the watch manually, it is extremely important to ensure that you have screwed down the winding crown until it cannot turn any further. After wearing your watch in the sea, it is important to rinse it with fresh water to remove any salt and sand deposits.

  • Can I play sports with my Rolex on?

    People also ask:
    • "Can I wear my Rolex while I play golf or tennis?" / "Can I go to the gym with my Rolex?"

    You can play sports with a Rolex on your wrist as the Rolex Oyster case provides the watch movement with optimal protection against shocks. All Rolex wristwatches are waterproof to depths of at least 100 metres for Oyster Perpetual models, and 50 metres for Cellini models.

  • Does a Rolex resist to extreme conditions like snow or cold?

    People also ask:
    • "Can I wear my Rolex skiing?" / "Can I wear my Rolex in the snow?"

    Rolex watches have proved themselves from the start in the most extreme conditions imaginable – from the depths of the deepest oceans to the summits of the highest mountains, in the air and on the race track. Moreover, to ensure that all Rolex watches can live up to these high expectations, every single one is tested to extremes before it is allowed to leave the Rolex site.

  • My Rolex runs fast or slow, what should I do?

    People also ask:
    • "What can I do if my Rolex watch doesn't tell the right time?" / "Why does my Rolex not keep the accurate time?" / "Why is my Rolex running fast / slow?"

    Your Rolex’s “heart” will be influenced by your unique lifestyle and real-life usage. Please contact your nearest Official Rolex Retailer or Service Centre, which will advise you on all the technical aspects of your watch’s functions.

Servicing your Rolex

  • How often do I need to service a Rolex?

    People also ask:
    • "Why is servicing important for my Rolex watch?" / "How often should a Rolex watch be serviced?"

    To guarantee continued accuracy and waterproofness, Rolex recommends that you periodically return your watch to an Official Rolex Retailer or Service Centre for professional servicing. It is recommended to service your Rolex approximately every 10 years depending on the model and real-life usage.

  • Where can I have my Rolex serviced?

    People also ask:
    • "Can Official Rolex Retailers also service my Rolex watch?" / "How to find a Rolex Service Centre" / "Where to Service a Rolex"

    The network of Official Rolex Retailers and Service Centres covers more than 100 countries worldwide and draws on the expertise of highly skilled watchmakers, carefully selected and trained by Rolex. Official Rolex Retailers can advise you on all the technical aspects of your watch's functions. Rolex.com lists all Official Rolex Retailers and Service Centres.

  • What does a Rolex servicing consist of?

    People also ask:
    • "What happens during servicing?" / "What are the steps in servicing a Rolex?" / "What is servicing?"

    When your watch is serviced by Rolex, the watch is completely dismantled and all of its components are ultrasonically cleaned. Each individual component is closely examined and those that no longer meet Rolex's functional and aesthetic specifications are replaced with genuine Rolex parts. The movement is carefully lubricated then electronically tested to guarantee its timing accuracy; the case and the metal bracelet are meticulously refinished to restore their lustre. Your Rolex then undergoes a series of rigorous technical tests and checks to guarantee its waterproofness, power reserve and precision. After a complete Rolex service, your watch is covered by a service guarantee.

  • How much does servicing a Rolex cost?

    People also ask:
    • "How much is a Rolex service?" / "How much does a Rolex service cost?"

    The cost will depend on the type of servicing required and the state of the watch. Before every service, the condition of your watch will be evaluated by Rolex-certified watchmakers and you will receive an estimate for your approval for the cost of the service procedure. Please contact your Official Rolex Retailer or Service Centre for more details.

  • How long does a service take?

    People also ask:
    • "How much time will I have to wait for servicing?" / "When will I get my watch back after servicing?"

    A complete overhaul takes a minimum of four to six weeks depending on the condition of your watch. Before carrying out a service, a highly-skilled Rolex-trained watchmaker conducts a thorough diagnostic examination of your watch. After carefully examining the case and bracelet, the watchmaker extensively tests and inspects the movement to determine exactly what service procedures will be necessary to ensure your watch meets Rolex's stringent performance requirements. Please contact your Official Rolex Retailer or Service Centre for more details.

  • How can I replace a lost Rolex guarantee card?

    People also ask:
    • "I lost my guarantee card, what do I do?" / "Can I replace my guarantee card?"

    The Rolex guarantee card cannot be re-issued under any circumstances. Please contact the Official Rolex Retailer from which you purchased your Rolex watch for assistance.

  • How can I change the name on the guarantee card?

    People also ask:
    • "Can a name be changed on a guarantee card?"

    The name of the original purchaser cannot be changed under any circumstances. Please contact the Official Rolex Retailer from which you purchased your Rolex watch for assistance.

  • How can I contact Rolex?

    People also ask:
    • "How can I find more information on Rolex?" / "Is there an email for Rolex?" / "Is there a phone number for Rolex?"

    Our extensive network of Official Rolex Retailers would be happy to answer any questions you may have regarding the watches and the Rolex brand.

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